Privacy Policy

1. Introduction

Elite Craft Pro Services LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (elitecraftpros.com), contact us, or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Service address, property type, and details about requested services
• Communication Data: Messages, emails, and phone call records related to service inquiries
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs
• Form Submissions: Information provided through contact forms, quote requests, and consultation bookings

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and schedule appointments
• Send estimates, invoices, and service-related communications
• Process payments and manage your account
• Send marketing communications (with your consent)
• Improve our website and user experience
• Comply with legal obligations and protect our rights
• Help you navigate government programs and rebate applications

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, CRM systems, email services)
• Government Agencies: When required for permit applications, program enrollment, or rebate processing on your behalf
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. We use Google Analytics to understand how visitors interact with our website. This data helps us improve our content and services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected] or call (727) 206-4822.

8. Third-Party Links

Our website may contain links to third-party websites (such as government program portals, financing partners, or review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: